About Northern Utility Solutions
Northern Utility Solutions are a business energy consultancy based in the North East of England. We aim to help clients save time and money on their utilities by using our unique blend of expert procurement, particular and acute account management alongside our modern energy monitoring tools. Every business has different needs, and it is no different when it comes to energy and water accounts. Our expert team can put together a tailor-made package that suits your specific business
requirements.
Code Of Practice
Northern Utility Solutions strongly abides by a high level of conduct, our staff are consistently trained and monitored to make sure these high standards are adhered to. Our commitment to you as a client is...
Honesty
At all times our staff will adhere to being honest and showing integrity to our clients, without you there is no us.
Respectful
All of our contacts, whether you are an existing client or not, will be treated with respect. If you no longer wish to be contacted please ask our staff to remove you from our database and no longer contact you and they will happily oblige to do so.
Determination
We are determined to provide you with the highest level of customer care. If we are not able to help you with something ourselves we will endeavour to put you in touch with someone who can.
Legality
We wholly commit to following all, but not limited to, the below legislation.
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OFGEM Supply Licence Condition 7a
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OFGEM’s Standards of Conduct
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Data Protection Act 1998 and General Data Protection Regulations (GDPR)
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AUDDIS (Automated Direct Debit Instruction Service)
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Business Protection from Misleading Marketing Regulations
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We are a registered member of the Energy Broker Alternative Dispute Resolution (ADR) Scheme
Energy Consultants
Association (ECA)
Northern Utility Solutions are a founding member of the ECA. The Energy Consultants Association (ECA) is an independent, self regulated trade body that represents and protects the best interests of energy consultants and intermediaries and their customers.
The ECA's goal is to promote best practices with a focus on transparency, ethical conduct, and advocacy for fair practices in the energy consultant industry.
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